Rooms Division Manager | Grand Hotel Timeo, A Belmond Hotel

, , Italy

Rooms Division Manager | Grand Hotel Timeo, A Belmond Hotel Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.

Reporting to the General Manager, the ideal candidate has experience working in Italy, ideally in a resort, and will have a wealth of experience in luxury operations management, with excellent knowledge of the Front Office, Concierge, Housekeeping and Laundry departments, but most of all with a true passion for people.

The position is based in Taormina, Sicily and the contract is permanent and full time. You must possess the legal right to work in Italy/EU.

WHAT YOU WILL DO

Lead the Room Divisions team and its departments within budgeted guidelines, to ensure operational efficiency, high quality service standards, and consistent excellence along with a seamless guest experience

Meet, greet and farewell guests and VIPs as well as repeat guests while recognising and anticipating their individual needs

Plan, direct, control, coordinate and participate in all areas and activities of the Rooms Division

Monitor and, when needed assist, the smooth functioning of the daily service at Reception, Concierge, Housekeeping and Laundry departments while ensuring all policies and procedures are properly understood and followed through

Identify opportunities and development solutions to enhance the performance for all aspects and operations (i.e. quality internal and external audits)

Handle any guest complaints and comments relating to the department tactfully and in line with Belmond standards

Implement any Rooms-related projects and global programs

Create, monitor and enforce Rooms Divisions KPI’s, schedules, policies and procedures for own management and teams

Develop positive relations with all stakeholders, whilst remaining professional and service oriented at all times, always ensuring a high level of courtesy with all parties

Lead the Rooms Division people by attracting, recruiting, monitoring manning, appraising and delivering on-the-job training, as necessary

Ensure appropriate processes and systems are in place to control costs, deliver both revenue and profit margins as per budget projections

Supervise own departments teams schedules while being responsible for the most efficient control of expenditure through effective use of manpower and physical assets

Implement regular communications with direct reports through weekly 1:1’s and departmental team meetings

Manage all divisions’ employees related activities, including performance evaluations, and any required disciplinary matters

Attend all meetings required according to the hotel meetings schedule

Check that any divisional equipment is always kept in good working order and that stocks are appropriate to the business needs

Act as sustainability lead and assist all management with OS&E and sustainability projects or initiatives

Supervise all safety and hygiene standards so that they are met at all times and that cleaning schedules and related equipment are well executed and organised

Requirements

The ideal candidate has in-depth knowledge of the Front Office, Concierge, Guest Relations, Housekeeping and Laundry departments and has extensive experience in managing large teams.

A minimum of 5 years’ working experience in a similar position in luxury hospitality brands. International experience will represent a plus

In depth knowledge of Front Office and Concierge, Housekeeping and Laundry operations in a luxury hospitality environment

Hospitality degree or equivalent, with thorough knowledge luxury service techniques and trends

Good knowledge of revenue management, PMS and reservations

Fluent in Italian and English. Knowledge of a third European language will represent a plus

Excellent communication skills in all aspects: verbal, written and non-verbal

Proficiency in using Microsoft Office

Dynamic, curious and that exhibits a passion for excellence, will have the ability to multitask and solve problems efficiently

Strong leadership skills, service oriented and guest focused, talented in people management, performance driven, assertive and pleasant personality

Superb organisational and interpersonal skills: you must be approachable, open-minded and fair, with impeccable grooming standards

Permanent contract according to Italian law "C.C.N.L. Settore Turismo - Federalberghi."

Training and development opportunities.

Corporate Welfare provided.

All meals provided

All uniforms and dry-cleaning

Team social events

Complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris and discounted food and beverage

Accommodation maybe provided upon request

Time off: Enjoy 2 days off per week

ABOUT BELMOND

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer committed to diversity and inclusion in the workplace.

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