It support analyst
, , Italy
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nr. 1 It Support Analyst.
Job Purpose:
The role of the IT Support Analyst is to monitor several activities in IT team as support analyst or infrastructure, working with the IT team to grow the use of standard PRS applications.
Job duties (Responsibilities and Accountabilities):
Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff.
Work closely with 3rd party software providers.
Provide user support via telephone and email. Site visits may occasionally be necessary.
Provide support for a diverse range of software applications.
Ensure that support requests are resolved in an appropriate timescale.
Provide accurate and timely updates of tickets in the company tracking system.
Support with systems testing on both new systems and modifications to current systems.
Assist with ensuring that sufficient help documentation is available for end users.
Provide support on all software related issues across a full suite of devices.
Carryout 'out of hours I.T support' in line with department rotation.
Adhere to Progress Rail standards, policies, procedures, and backup related tasks.
Install, configure, and support Microsoft operating systems and environments.
New desktop procurement, set up, configuration and installation.
Actively involved in problem resolution, follow-up, testing, workarounds, and equipment. suggestions
Other duties as assigned.
Experience and Qualifications:
Previous experience in the role.
Excellent verbal and written communication skills.
Good problem-solving abilities.
Fluent English (Written and Verbal).
Excellent windows operating system knowledge.
Patching, testing and experience with CAT5/6.
Job Purpose The role of the IT Support Analyst is to monitor several activities in IT team as support analyst or infrastructure, working with the IT team to grow the use of standard PRS applications. Job duties (Responsibilities and Accountabilities): - Prioritize production / business critical issues and escalate issue(s) to the appropriate global technical staff. - Work closely with 3rd party software providers. - Provide user support via telephone and email. Site visits may occasionally be necessary. - Provide support for a diverse range of software applications. - Ensure that support requests are resolved in an appropriate timescale. - Provide accurate and timely updates of tickets in the company tracking system. - Support with systems testing on both new systems and modifications to current systems. - Assist with ensuring that sufficient help documentation is available for end users. - Provide support on all software related issues across a full suite of devices. - Carryout 'out of hours I.T support' in line with department rotation. - Adhere to Progress Rail standards, policies, procedures, and backup related tasks. - Install, configure, and support Microsoft operating systems and environments. - New desktop procurement, set up, configuration and installation. - Actively involved in problem resolution, follow-up, testing, workarounds, and equipment. suggestions - Other duties as assigned. Experience and Qualifications - Previous experience in the role - Excellent verbal and written communication skills - Good problem-solving abilities - Fluent English (Written and Verbal) - Excellent windows operating system knowledge - Patching, testing and experience with CAT5/6 Possibilità di smartworking (ibrido) dopo un primo periodo di prova, si valutano profili junior e/o con qualche anno di esperienza; è preferibile un titolo di studio (diploma/laurea) in linea con quanto ricercato. (contratto e RAL da valutare in base all'esperienza)
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