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Antal International Network
Parma, Emilia-Romagna, Italy
Per una nostra azienda cliente, noto gruppo farmaceutico multinazionale, siamo alla ricerca di una/un: La figura, riportando direttamente al Customer Experience and Innovation Director, si occuperà di supportare il business (marketing, medica e Market Access) gestendo il processo di campagne omnicanale end-to-end, svolgendo le seguenti attività: Su
Fonte del Lavoro: Antal International NetworkFORTNA
Parma, Emilia-Romagna, Italy
FORTNA Job Description: FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective orde
Fonte del Lavoro: FORTNAADECCO ITALIA S.p.A.
Viadana, Lombardia, Italy
Adecco Italia Spa filiale di Casalmaggiore ricerca un E-Commerce Customer Service per importante azienda manifatturiera della zona di Viadana (MN). Il candidato ideale deve avere una passione per il mondo digital, precisione innata, forte motivazione nel raggiungimento dei risultati, capacità di lavorare in gruppo, capacità di redigere documentazi
Fonte del Lavoro: ADECCO ITALIA S.p.A.Kemin
Cavriago, Emilia-Romagna, Italy
Overview Kemin Cavriago is looking for a Senior Operational Excellence Coordinator who is a professional who helps companies to implement the principles of lean manufacturing and continuous improvement, to lead the campus on applying industrial excellence principles with a systematic approach to eliminate waste and increase productivity and effici
Fonte del Lavoro: KeminADECCO ITALIA
Fidenza, EMILIA-ROMAGNA, Italy
Istruzione Laurea triennale / Diploma universitario Adecco Italia Spa ricerca un/a Impiegato/a Customer Service per un'azienda operante nel settore metalmeccanico con sede a Fidenza. La figura ricercata sarà responsabile di fornire un servizio di assistenza di alta qualità ai clienti, garantendo la massima soddisfazione e fidelizzazione. Responsab
Fonte del Lavoro: ADECCO ITALIAMANPOWER ITALIA
Motta Baluffi, Lombardia, Italy
azienda metalmeccanicaPer azienda leader nella produzione di macchine e linee complete di segheria e chiodatura del pallet stiamo selezionando: CUSTOMER SERVICE e ricambi All’interno del Customer Service la risorsa, inserita nel team dedicato, si occuperà del completo supporto dei clienti nazionali ed internazionali. Requisiti: La risorsa che stiam
Fonte del Lavoro: MANPOWER ITALIAADECCO ITALIA S.p.A.
Fidenza, EMILIA-ROMAGNA, Italy
Adecco Italia Spa ricerca un/a Impiegato/a Customer Service per un'azienda operante nel settore metalmeccanico con sede a Fidenza. La figura ricercata sarà responsabile di fornire un servizio di assistenza di alta qualità ai clienti, garantendo la massima soddisfazione e fidelizzazione. Responsabilità: - Gestire le richieste dei clienti tramite te
Fonte del Lavoro: ADECCO ITALIA S.p.A.ASK Industries S.p.A
Reggio Emilia, Emilia-Romagna, Italy
The Customer Service Team Leader has the role of coordinating a team in charge of managing the entire order to cash process and being the reference for the automotive customer for any issue related to incoming and outgoing supply chain information. In particular, the key activities consist of: Coordinating a team managing customer service & distrib
Fonte del Lavoro: ASK Industries S.p.AVicofertile
About usBased in Parma, Italy, Chiesi is an international research-focused pharmaceutical and healthcare group with over 85 years’ experience, operating in 30 countries with more than 6,000 employees (Chiesi Group). To achieve its mission of improving people’s quality of life by acting responsibly towards society and the environment, the Group researches, develops and markets innovative drugs in its main therapeutic areas: Discover more hereWe are proud to to have been awarded with B Corp Certification, a recognition of high social and environmental standards. We are a reliable company that adopts and promotes a transparent and ethical behavior at all levels.We believe that the success of Chiesi is built and shaped by our people and our strong set of shared Values and Behaviors. Our people make a critical difference to our success, which is why it is vital that we attract and retain the right talent who will continue to enrich our culture by living and breathing our values and behaviors.We are committed to embrace diversity, inclusion and equal opportunities. In fact, we are a global family made up of different cultures, different genders, generations, ethnicities, abilities, sexual identities and many other enriching diversities. Chiesi Corporate FunctionsThese are all the functions based in Parma supporting the business: Global HR, Global ICT, Global Finance, Global Communication and Public Affairs, Shared Values & Sustainability, Corporate Internal Auditing, Global Strategy & Corporate Development, Legal & Corporate Affairs, Global Procurement.Who we are looking forPurposeThe Omnichannel Customer Engagement Manager will ensure a robust, data driven, customer engagement strategy built on the omnichannel go-to-market model.Main ResponsibilitiesThe person will: Coordinate affiliates in the implementation of Customer Engagement Impact Plan (CEIP), as the strategic document defining our omnichannel customer engagementDefine with affiliates the following variables:
External sources to define channels’ mixOmnichannel mix (AS IS and TO BE)Balance between reach and impact of the different channelsAct as a change agent within BU AIR & CARE (and particularly towards Omnichannel Management people) to drive the digital marketing automation uptakeDefine application success and customer success metrics to describe local and global digital marketing automation strategyPartner with Customer Data Strategy manager to analyze customers’ behaviors insights and fine tune Customer Engagement overarching strategyPartner with Voice Consumer Manager to track achieved impact in the execution of CEIPPartner with Business Intelligence and rest of Customer Experience (CX) Team in the definition of CX ROIScout for new solutions to automatize CEIP rolling completion and updateParticipate in Extended Brand Teams and provide together with the rest of CX team insights on customers’ behaviors Provide key support to Franchises / Medical in the Customer Plans, particularly on the definition of how to set appropriate channels and relative metrics for omnichannel communicational campaigns.Actively joins the BET (Business Excellence Team) and acts as first reference point for CEIPExperience RequiredAt least 4/5 years of experience Business Intelligence/Digital Marketing areaEducationDegree in business, economics, marketing or related fields. LanguagesFluent in both spoken and written EnglishTechnical SkillsConfidence with CRM (Sales & Marketing Modules) and Salesforce environment in general.Obtains MARIO (CRM) Personal and Digital certification and acts as Subject Matter Expert of the twoGood knowledge of CX principles and main metrics as well as digital automation metricsConfidence with datasets such as IQVIA Channel Dynamics and Across Health Navigator 365 PowerBIKnowledge of any other analytical tools will be appreciated.Soft SkillsAnalytical skills
Communication skills
Customer orientation
Learning agility
Strategic thinking
What we offerYou would join a dynamic, fast-growing, challenging and friendly environment.
In Chiesi we firmly believe that our people are our most valuable asset, that is why we invest in continuous training, learning and development. Therefore, we strive to continuously promote and satisfy development needs, paying particular attention to the quality of our working environment and to collective well-being. We want our people to come to work happy every day, and we know how important it is to find the right work-life balance in order to be able to give our best. That is why we offer flexible working approach, remote working, support in the relocation process, tax assistance service for foreign colleagues and many other people-care services.
Omnichannel Customer Engagement Manager lavori a Vicofertile
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